TERMS AND SERVICES
PRICES
PRICES ARE NET WHOLESALE TO THE TRADE AND ARE EXW (UNLESS OTHERWISE NOTED) THE LIST IS A QUOTATION, NOT AN OFFER. PRICES ARE SUBJECT TO CHANGE.
TERMS
A 50% DEPOSIT IS REQUIRED TO INITIATE ORDERS. ALL BALANCES, INCLUDING ANY FREIGHT OR CRATING CHARGES, ARE DUE PRIOR TO SHIPPING. PLEASE MAKE CHEQUES PAYABLE TO HKH GALLERY & COLLECTIBLES.
DUE TO CUSTOM NATURE OF OUR PRODUCT, ALL ORDERS CANCELLED AFTER 5 DAYS FROM RECEIPT OF PURCHASE ORDER AND DEPOSIT ARE SUBJECT TO A RESTOCKING FEE OF 30% OF THE PRODUCT’S NET SELLING PRICE.
CUSTOM ORDERS ARE NON-REFUNDABLE.
ALL ORDERS WILL BE ACKNOWLEDGED IN WRITING AFTER THE ORDER IS PROCESSED. PLEASE REVIEW THE ORDER ACKNOWLEDGMENT CAREFULLY TO ENSURE ACCURATE INTERPRETATION OF THE SPECIFICS OF THE ORDER. HKH GALLERY & COLLECTIBLES SHOULD BE NOTIFIED INTERMEDIATELY OF ANY DISCREPANCIES.
LEAD TIMES
STANDARD LEAD TIME IS 12-16 WEEKS FOR ALL ITEMS WITH THE EXCEPTION OF ANY CAST BRONZE AND FULL CUSTOM ITEMS. THEIR LEAD TIME MAY VAR. LEAD TIME IS CALCULATED STARTING UPON THE DATE THAT ALL OF THE FOLLOWING ARE RECEIVED:
PLEASE REMEMBER THAT LEAD TIMES, QUOTED COMPLETION DATES, AND QUOTED DELIVERY DATES ARE ESTIMATES ONLY. DUE TO THE HAND-CRAFTED NATURE OF OUR PRODUCT, HKH GALLERY & COLLECTIBLES CANNOT BE HELD RESPONSIBLE FOR LATE DELIVERIES.
SHIPPING
ALL ITEMS ARE WILL-CALL. ALL ITEMS ARE EXW, UNLESS OTHERWISE NOTED. HKH GALLERY & COLLECTIBLES CAN HANDLE SHIPPING. PLEASE INQUIRE.
DAMAGE IN TRANSIT
TITLE OF THE MERCHANDISE PASSES TO THE PURCHASER UPON PICK UP BY THE FREIGHT CARRIER. HKH GALLERY & COLLECTIBLES IS NOT RESPONSIBLE FOR DAMAGES, WHETHER CONCEALED OR VISIBLE, INCURRED IN TRANSIT. HKH GALLERY & COLLECTIBLES IS NOT RESPONSIBLE FOR DAMAGE AFTER THE TRANSPORTATION COMPANY HAS ACCEPTED THE MERCHANDISE IN GOOD ORDER. ALL CLAIMS FOR LOSS OR DAMAGE TO MERCHANDISE WHILE IN TRANSIT MUST BE MADE BY THE CONSIGNEE/RECEIVER AND SETTLED WITH THE CARRIER.
WARRANTY
HKH GALLERY & COLLECTIBLES WARRANTS ALL PRODUCTS AGAINST DEFECTS IN MATERIALS AND WORKMANSHIP FOR ONE YEAR FROM DATE OF RECEIPT BY CUSTOMER OR RECEIVING WAREHOUSE, WHICHEVER IS SOONER. THIS WARRANTY DOES NOT APPLY TO BREAKAGE RESULTING FROM MISUSE, ACCIDENTS, ABUSE, NEGLECT, MISHANDLING, OR WEAR RESULTING FROM NORMAL USE. DEFECTIVE PRODUCTS WILL BE REPLACED WITHIN THE NORMAL PRODUCTION TIME PERIOD REQUIRED TO REORDER AND MANUFACTURE THE SAME PRODUCT. HKH GALLERY & COLLECTIBLES DOES NOT WARRANT FINISHES AGAINST FADING AND OXIDIZING.
BALANCES DUE/STORAGE FEES
AS AN ORDER APPROACHES COMPLETION, (2-3 WEEKS PRIOR), WE WILL BILL FOR THE BALANCE DUE INCLUDING ANY SHIPPING, PACKAGING, AND INSURANCE CHARGES. IF APPLICABLE, BALANCES DUE SHOULD BE PAID WITHIN THEN WORKING DAYS FROM INVOICE DATE TO AVOID DELAYS IN PICK UP.
DUE TO THE LIMITED SPACE AT OUR FACILITY, WE REQUIRE COMPLETED ORDERS TO BE PICKED UP WITHIN 15 DAYS OF COMPLETION. COMMENCING ON THE 16TH DAY, WE CHARGE 5% OF THE SALE PRICE PER CALENDAR WEEK, OR ANY FRACTION THEREOF. WE ALSO RESERVE THE RIGHT TO TRANSFER MERCHANDISE TO A COMMERCIAL STORAGE WAREHOUSE WITH THE DRAYAGE AND STORAGE CHARGES IN THE NAME OF THE PURCHASER. ALL STORAGE AND TRANSPORTATION CHARGES MUST BE PAID BEFORE MERCHANDISE WILL BE RELEASED. PLEASE CALL TO VERIFY THE TOTAL STORAGE FEES DUE PRIOR TO PICKING UP STORED MERCHANDISE.
IF PAYMENT IN FULL HAS NOT BEEN RECEIVED WITHIN 90 DAYS OF FINAL INVOICE, HKH GALLERY & COLLECTIBLES RESERVES THE RIGHT TO RETAIN THE MERCHANDISE AND TO DECLARE A FORFEITURE OF THE DEPOSIT AS LIQUIDATION DAMAGES. HKH GALLERY & COLLECTIBLES RETAINS TITLE TO ALL MERCHANDISE UNTIL FULL PAID FOR BY THE CUSTOMER.
CUSTOM ORDERS
CUSTOM SIZES, MATERIALS, DETAILS AND FINISHES ARE AVAILABLE ON MOST CYGAL ITEMS. PLEASE REQUEST A QUOTE IN WRITING. CUSTOM ORDERS CANNOT BE CANCELLED AFTER 3 DAYS FROM RECEIPT OF ORDER AND DEPOSIT.
FINISHES/SAMPLES
ALTHOUGH WE STRIVE TO CONSISTENTLY MATCH OUR FINISH SAMPLES TO THE FINAL PRODUCT, ALL CYGAL ART DECO ARE FINISHED INDIVIDUALLY BY HAND AND THEREFORE SLIGHT VARIATIONS IN COLOR, TONE AND TEXTURE WILL OCCUR. NO GUARANTEE CAN BE MADE OF AN EXACT MATCH. IF REQUESTED, A SAMPLE OF ANY OF OUR FINISHES WILL BE PROVIDED ONCE THE 50% DEPOSIT FOR AN ORDER HAS BEEN RECEIVED. ALL SAMPLES MUST BE RETURNED, ALONG WITH THE ACCOMPANYING APPROVAL FROM SIGNED BY THE PURCHASER, BEFORE THE ORDER CAN PROCEED.
CUSTOMER’S OWN MATERIALS (COM)
YARDAGE REQUIREMENTS SHOWN ARE BASED ON THE 54” WIDE, PLAIN GOODS. IF YOUR MATERIAL IS LESS THAN 54” WIDE, OR HAS A REPEAT OF MORE THAN 2 INCHES, PLEASE CONTACT HKH GALLERY & COLLECTIBLES FOR YARDAGE REQUIREMENTS.
ALL ORDERS SHOULD COMPLETELY DESCRIBE THE FABRIC INCLUDING SOURCE, PATTERN NUMBER, COLOUR, AND TYPE. IF POSSIBLE. A SWATCH OF THE FABRIC SHOULD BE ATTACHED TO THE HKH GALLERY & COLLECTIBLES COM FORM. MAKE SURE THE FABRIC IS ATTACHED IN THE DIRECTION IN WHICH IT IS TO B APPLIED.
PLEASE BE SURE THAT THE FABRIC IS PROPERLY MARKED WITH OUR COMPANY’S NAME. THE SHOWROOM ORDER#, AND THE FURNITURE ITEM ORDERED.
APPLICATION OF FABRIC, INCLUDING PLACEMENT OF SEAMS, AND CHOICE OF FACE SIDE, WILL BE DETERMINED BY CYGAL ART DECO UNLESS SPECIFICALLY INDICATED IN WRITING.
RAILROADING MUST BE REQUESTED IN WRITING. PLEASE CONTACT HKH GALLERY & COLLECTIBLES FOR YARDAGE REQUIREMENTS.
CUSTOMER’S OWN LEATHER (COL)
THERE IS NO UP CHARGE ON LEATHER APPLICATION. ADDITIONAL LEATHER MAY BE REQUIRED DEPENDING UPON SIZE AND QUALITY OF HIDES PROVIDED.
ALL ORDERS SHOULD COMPLETELY DESCRIBE THE LEATHER, INCLUDING SOURCE, PATTERN NUMBER, COLOUR, AND TYPE. IF POSSIBLE. A SWATCH OF THE LEATHER SHOULD BE ATTACHED TO THE HKH GALLERY & COLLECTIBLES COM FORM. MAKE SURE THE LEATHER IS ATTACHED IN THE DIRECTION IN WHICH IT IS TO BE APPLIED.
PLEASE BE SURE THAT THE LEATHER IS PROPERLY MARKED WITH OUR COMPANY’S NAME THE SHOWROOM ORDER #, AND THE FURNITURE ITEM ORDERED.
DIMENSIONS
DIMENSIONS ARE GIVEN TO THE NEAREST HALF-INCH. AS ALL ITEMS ARE MADE AND ASSEMBLED BY HAND, MEASUREMENTS MAY VARY SLIGHTLY FROM THOSE STATED. DIMENSIONS PROVIDED ARE A GENERAL REFERENCE ONLY.
RETURN SHIPMENTS
RETURN SHIPMENTS WILL NOT BE ACCEPTED WITHOUT WRITTEN AUTHORIZATION FROM HKH GALLERY & COLLECTIBLES. AY RETURNS WITHOUT SUCH AUTHORIZATION WILL BE REFUSED.
CHANGE ORDERS
ALL CHANGE ORDERS MUST BE SUBMITTED TO HKH GALLERY & COLLECTIBLES IN WRITING. WRITTEN ACKNOWLEDGMENT FROM HKH GALLERY & COLLECTIBLES IS REQUIRED BEFORE A CHANGE ORDER CAN BE CONSIDERED TO BE RECEIVED.
PRICES
PRICES ARE NET WHOLESALE TO THE TRADE AND ARE EXW (UNLESS OTHERWISE NOTED) THE LIST IS A QUOTATION, NOT AN OFFER. PRICES ARE SUBJECT TO CHANGE.
TERMS
A 50% DEPOSIT IS REQUIRED TO INITIATE ORDERS. ALL BALANCES, INCLUDING ANY FREIGHT OR CRATING CHARGES, ARE DUE PRIOR TO SHIPPING. PLEASE MAKE CHEQUES PAYABLE TO HKH GALLERY & COLLECTIBLES.
DUE TO CUSTOM NATURE OF OUR PRODUCT, ALL ORDERS CANCELLED AFTER 5 DAYS FROM RECEIPT OF PURCHASE ORDER AND DEPOSIT ARE SUBJECT TO A RESTOCKING FEE OF 30% OF THE PRODUCT’S NET SELLING PRICE.
CUSTOM ORDERS ARE NON-REFUNDABLE.
ALL ORDERS WILL BE ACKNOWLEDGED IN WRITING AFTER THE ORDER IS PROCESSED. PLEASE REVIEW THE ORDER ACKNOWLEDGMENT CAREFULLY TO ENSURE ACCURATE INTERPRETATION OF THE SPECIFICS OF THE ORDER. HKH GALLERY & COLLECTIBLES SHOULD BE NOTIFIED INTERMEDIATELY OF ANY DISCREPANCIES.
LEAD TIMES
STANDARD LEAD TIME IS 12-16 WEEKS FOR ALL ITEMS WITH THE EXCEPTION OF ANY CAST BRONZE AND FULL CUSTOM ITEMS. THEIR LEAD TIME MAY VAR. LEAD TIME IS CALCULATED STARTING UPON THE DATE THAT ALL OF THE FOLLOWING ARE RECEIVED:
- A DEPOSIT FOR 50%
- RECEIPT OF COM
- APPROVED FINISH SAMPLE, IF APPLICABLE
- APPROVED SHOP DRAWING, IF APPLICABLE
PLEASE REMEMBER THAT LEAD TIMES, QUOTED COMPLETION DATES, AND QUOTED DELIVERY DATES ARE ESTIMATES ONLY. DUE TO THE HAND-CRAFTED NATURE OF OUR PRODUCT, HKH GALLERY & COLLECTIBLES CANNOT BE HELD RESPONSIBLE FOR LATE DELIVERIES.
SHIPPING
ALL ITEMS ARE WILL-CALL. ALL ITEMS ARE EXW, UNLESS OTHERWISE NOTED. HKH GALLERY & COLLECTIBLES CAN HANDLE SHIPPING. PLEASE INQUIRE.
DAMAGE IN TRANSIT
TITLE OF THE MERCHANDISE PASSES TO THE PURCHASER UPON PICK UP BY THE FREIGHT CARRIER. HKH GALLERY & COLLECTIBLES IS NOT RESPONSIBLE FOR DAMAGES, WHETHER CONCEALED OR VISIBLE, INCURRED IN TRANSIT. HKH GALLERY & COLLECTIBLES IS NOT RESPONSIBLE FOR DAMAGE AFTER THE TRANSPORTATION COMPANY HAS ACCEPTED THE MERCHANDISE IN GOOD ORDER. ALL CLAIMS FOR LOSS OR DAMAGE TO MERCHANDISE WHILE IN TRANSIT MUST BE MADE BY THE CONSIGNEE/RECEIVER AND SETTLED WITH THE CARRIER.
WARRANTY
HKH GALLERY & COLLECTIBLES WARRANTS ALL PRODUCTS AGAINST DEFECTS IN MATERIALS AND WORKMANSHIP FOR ONE YEAR FROM DATE OF RECEIPT BY CUSTOMER OR RECEIVING WAREHOUSE, WHICHEVER IS SOONER. THIS WARRANTY DOES NOT APPLY TO BREAKAGE RESULTING FROM MISUSE, ACCIDENTS, ABUSE, NEGLECT, MISHANDLING, OR WEAR RESULTING FROM NORMAL USE. DEFECTIVE PRODUCTS WILL BE REPLACED WITHIN THE NORMAL PRODUCTION TIME PERIOD REQUIRED TO REORDER AND MANUFACTURE THE SAME PRODUCT. HKH GALLERY & COLLECTIBLES DOES NOT WARRANT FINISHES AGAINST FADING AND OXIDIZING.
BALANCES DUE/STORAGE FEES
AS AN ORDER APPROACHES COMPLETION, (2-3 WEEKS PRIOR), WE WILL BILL FOR THE BALANCE DUE INCLUDING ANY SHIPPING, PACKAGING, AND INSURANCE CHARGES. IF APPLICABLE, BALANCES DUE SHOULD BE PAID WITHIN THEN WORKING DAYS FROM INVOICE DATE TO AVOID DELAYS IN PICK UP.
DUE TO THE LIMITED SPACE AT OUR FACILITY, WE REQUIRE COMPLETED ORDERS TO BE PICKED UP WITHIN 15 DAYS OF COMPLETION. COMMENCING ON THE 16TH DAY, WE CHARGE 5% OF THE SALE PRICE PER CALENDAR WEEK, OR ANY FRACTION THEREOF. WE ALSO RESERVE THE RIGHT TO TRANSFER MERCHANDISE TO A COMMERCIAL STORAGE WAREHOUSE WITH THE DRAYAGE AND STORAGE CHARGES IN THE NAME OF THE PURCHASER. ALL STORAGE AND TRANSPORTATION CHARGES MUST BE PAID BEFORE MERCHANDISE WILL BE RELEASED. PLEASE CALL TO VERIFY THE TOTAL STORAGE FEES DUE PRIOR TO PICKING UP STORED MERCHANDISE.
IF PAYMENT IN FULL HAS NOT BEEN RECEIVED WITHIN 90 DAYS OF FINAL INVOICE, HKH GALLERY & COLLECTIBLES RESERVES THE RIGHT TO RETAIN THE MERCHANDISE AND TO DECLARE A FORFEITURE OF THE DEPOSIT AS LIQUIDATION DAMAGES. HKH GALLERY & COLLECTIBLES RETAINS TITLE TO ALL MERCHANDISE UNTIL FULL PAID FOR BY THE CUSTOMER.
CUSTOM ORDERS
CUSTOM SIZES, MATERIALS, DETAILS AND FINISHES ARE AVAILABLE ON MOST CYGAL ITEMS. PLEASE REQUEST A QUOTE IN WRITING. CUSTOM ORDERS CANNOT BE CANCELLED AFTER 3 DAYS FROM RECEIPT OF ORDER AND DEPOSIT.
FINISHES/SAMPLES
ALTHOUGH WE STRIVE TO CONSISTENTLY MATCH OUR FINISH SAMPLES TO THE FINAL PRODUCT, ALL CYGAL ART DECO ARE FINISHED INDIVIDUALLY BY HAND AND THEREFORE SLIGHT VARIATIONS IN COLOR, TONE AND TEXTURE WILL OCCUR. NO GUARANTEE CAN BE MADE OF AN EXACT MATCH. IF REQUESTED, A SAMPLE OF ANY OF OUR FINISHES WILL BE PROVIDED ONCE THE 50% DEPOSIT FOR AN ORDER HAS BEEN RECEIVED. ALL SAMPLES MUST BE RETURNED, ALONG WITH THE ACCOMPANYING APPROVAL FROM SIGNED BY THE PURCHASER, BEFORE THE ORDER CAN PROCEED.
CUSTOMER’S OWN MATERIALS (COM)
YARDAGE REQUIREMENTS SHOWN ARE BASED ON THE 54” WIDE, PLAIN GOODS. IF YOUR MATERIAL IS LESS THAN 54” WIDE, OR HAS A REPEAT OF MORE THAN 2 INCHES, PLEASE CONTACT HKH GALLERY & COLLECTIBLES FOR YARDAGE REQUIREMENTS.
ALL ORDERS SHOULD COMPLETELY DESCRIBE THE FABRIC INCLUDING SOURCE, PATTERN NUMBER, COLOUR, AND TYPE. IF POSSIBLE. A SWATCH OF THE FABRIC SHOULD BE ATTACHED TO THE HKH GALLERY & COLLECTIBLES COM FORM. MAKE SURE THE FABRIC IS ATTACHED IN THE DIRECTION IN WHICH IT IS TO B APPLIED.
PLEASE BE SURE THAT THE FABRIC IS PROPERLY MARKED WITH OUR COMPANY’S NAME. THE SHOWROOM ORDER#, AND THE FURNITURE ITEM ORDERED.
APPLICATION OF FABRIC, INCLUDING PLACEMENT OF SEAMS, AND CHOICE OF FACE SIDE, WILL BE DETERMINED BY CYGAL ART DECO UNLESS SPECIFICALLY INDICATED IN WRITING.
RAILROADING MUST BE REQUESTED IN WRITING. PLEASE CONTACT HKH GALLERY & COLLECTIBLES FOR YARDAGE REQUIREMENTS.
CUSTOMER’S OWN LEATHER (COL)
THERE IS NO UP CHARGE ON LEATHER APPLICATION. ADDITIONAL LEATHER MAY BE REQUIRED DEPENDING UPON SIZE AND QUALITY OF HIDES PROVIDED.
ALL ORDERS SHOULD COMPLETELY DESCRIBE THE LEATHER, INCLUDING SOURCE, PATTERN NUMBER, COLOUR, AND TYPE. IF POSSIBLE. A SWATCH OF THE LEATHER SHOULD BE ATTACHED TO THE HKH GALLERY & COLLECTIBLES COM FORM. MAKE SURE THE LEATHER IS ATTACHED IN THE DIRECTION IN WHICH IT IS TO BE APPLIED.
PLEASE BE SURE THAT THE LEATHER IS PROPERLY MARKED WITH OUR COMPANY’S NAME THE SHOWROOM ORDER #, AND THE FURNITURE ITEM ORDERED.
DIMENSIONS
DIMENSIONS ARE GIVEN TO THE NEAREST HALF-INCH. AS ALL ITEMS ARE MADE AND ASSEMBLED BY HAND, MEASUREMENTS MAY VARY SLIGHTLY FROM THOSE STATED. DIMENSIONS PROVIDED ARE A GENERAL REFERENCE ONLY.
RETURN SHIPMENTS
RETURN SHIPMENTS WILL NOT BE ACCEPTED WITHOUT WRITTEN AUTHORIZATION FROM HKH GALLERY & COLLECTIBLES. AY RETURNS WITHOUT SUCH AUTHORIZATION WILL BE REFUSED.
CHANGE ORDERS
ALL CHANGE ORDERS MUST BE SUBMITTED TO HKH GALLERY & COLLECTIBLES IN WRITING. WRITTEN ACKNOWLEDGMENT FROM HKH GALLERY & COLLECTIBLES IS REQUIRED BEFORE A CHANGE ORDER CAN BE CONSIDERED TO BE RECEIVED.